Frequently asked questions
Are there any hidden costs?
NO! Our rates are all-inclusive. The studio, core equipment, seamless paper, and amenities all come included. If your shoot runs into overtime, those hours are billed at the same rate per hour as your original booking (subject to prior approval). If the studio requires significant cleaning after your booking, a cleaning fee may be added.
What is your cancellation policy?
We require payment up front to book the studio. If you cancel more than 48 hours before the start of the booking you will receive a full refund. We do not issue refunds for cancellations within 48 hours of the booking. Bookings start at the time of the reservation. If you arrive late and need to extend your booking past the scheduled end time, that will count as overtime.
During what hours am I able to shoot?
The studio is open for bookings 24 hours.
What colors of seamless paper do you keep in stock?
We always guarantee availability of Black, Tech Green, Storm Grey, Fashion Grey, and Pecan. Various colors are available for use but specific colors are not guaranteed. If you would like to request a certain color, we charge a $100 service fee to arrange to have a certain color for you on hand at the time of your booking.
What is included in the core equipment kit?
4 c-stands, 2 mini c-stands, 1 Apple Box, 2 v-flats, 6 sandbags, 4 A-clamps, 4 wardrobe racks, garment steamer.
Can I bring outside equipment?
Bring whatever equipment you would like into the studio, even rented equipment from other studios and rental houses. We do not charge for any outside equipment brought to the studio. We'll even arrange to assist with rental equipment drop off and pick up.
Where can I park?
You may park directly in front of the studio under the side of the building that says “STUDIO.” If you need extra parking, there’s free parking across the street on the side of the black building that says “Magnolia” or paid parking on the side of the building on 18th Ave.
Can I book for less than 2 hours?
No, there is a 2 hour minimum on all bookings. You do not have to use up all 2 hours, but that is our minimum to make a reservation.